VSAT Provider Tips

When picking a VSAT provider, customer should evaluate a few things.  Communication can make or break a business.  Below is a listing of things to check and ask your VSAT provider to make sure you are getting the very best service.

1.  Where is the earth station?  Is it in China or Pakistan?  Or is it is more secure and reputable countries like Norway, Germany, and the United States?  Vizocom uses earth stations in Norway, Germany, and the United States.  This allows for a more secure link with the best European/American engineering.  Not all companies can say this.

2.  Are they properly registered?  The nightmare scenerio is to find out your company is using an ISP that is not legally allowed to do business in Afghanistan (or other countries).  The government can impose fines and shut down these providers causing a major headache for the customer.  Vizocom is registered both with the Afghan Regulatory Telecom Authority for being an ISP and the Afghanistan Investment Support Agency for being able to operate as a business legally in Afghanistan.  Ask us and we can provide certificates showing we are registered.  Not everybody can do this.

3.  Are they giving the bandwidth they say?  Vizocom prides itself not only on our bandwidth, but that we can show customer their link usage any time via an MRTG data usage graph.  This allows us to show the customer we are providing all of the bandwidth we agreed to provide.  Whereas other providers cannot do this and they have no idea what your usage is.  This opens up the doorway to fraud if no graphs can be obtained.

4.  Do they have a 24/7 local NOC?  It is important the VSAT provider isn't operating in another country and is trying to provide you VSAT in Afghanistan or somewhere else.  The ISP should have a local office that is part of thier company, not some subcontracted entity that will forget about your link the minute it is installed.

Vizocom Warns Clients about Bad ISPs in Afghanistan for VSAT

Kabul, Afghanistan

Vizocom has been picking up many clients in the past several months ever since the story was broken that many ISPs are participating in fraudulent activities. Companies have conducted investigations and fraud was indeed being applied and these clients have switched over to Vizocom looking for an ethical and reliable provider with genuine services.

While ethics are a key part, there are other key elements as well. First, a new customer should ask whether the ISP is legally licensed with the Afghanistan Investment Support Agency (AISA) and with the Afghan Telecom Regulatory Authority (ATRA). Without these two basic licenses -the ISP status in Afghanistan may be faked to make a fast dollar.

One other question recommended to ask is where are the earth stations located? Here at Vizocom, earth stations are European and United States based, providing the latest European support and technology.

Lastly, one must make sure the company is providing the real bandwidth being quoted. All ISPs must be able to provide MRTG data usage graphs showing the real usage. Without this one will never know whether it is a 1:1 dedicated connection or a shared 20:1 or 40:1.

More customers are switching over to Vizocom in order to receive the best service available. For more information on Vizocom's Afghanistan Operations contact Spence Reagan at spencerr@vizocom.com

Vizocom can also be followed on:

http://www.facebook.com/VizocomICT
http://twitter.com/#!/Vizocom
http://www.linkedin.com/company/2104246?trk=tyah
http://vizocomict.blogspot.com/